FAQ & premium services – BienEtrePrestige
FAQ — BienEtrePrestige
Clear answers for demanding customers—premium delivery, installation, warranties, financing, maintenance, technical data, and professional usage. If you can't find the information you're looking for, our experts will respond within 24 hours.
High-end delivery: appointment booking, destination room, access constraints
We deliver by appointment with a confirmed time slot. For large items (4D armchair, sauna, spa), transport to the destination room according to access (doors, floors, elevator). Upstream: check of dimensions, photos/videos if necessary, and specialized handling on estimate to guarantee a smooth journey.
Installation & commissioning: what’s included
Depending on the category, we offer assembly , standard connections , proper functioning tests and usage briefs . For complex projects (B2B), we coordinate the trades and provide technical plans and diagrams .
Deadlines: stock, special order and project planning
We announce a realistic deadline upon ordering (stock vs. manufacturing). For installations, a reverse schedule is shared (delivery, installation, testing). In the event of a problem, proactive communication and rescheduling within 24–48 hours .
Warranty & After-Sales Service France: level of intervention and parts
All our equipment comes with a 2-year warranty . Our French after-sales service handles rapid diagnostics, parts supply , on-site intervention or exchange as appropriate. Priority is given to repairability and continuity of use .
Vibrating massage vs. 3D/4D: what is the difference?
The vibrating stimulates on the surface; the 3D/4D reproduces a deep kneading (pressure + trajectory) for the lumbar and cervical areas . We provide video demos and customer feedback for an informed decision.
Choosing the right configuration: size, power, EMF, acoustics, space
Our experts assess 3 points: morphology & usage , context (space, ventilation, load-bearing), level of service (maintenance, parts). We document noise levels and EMF when available.
Payments & financing (individuals & B2B)
We accept Visa, MasterCard, American Express, Apple Pay , Klarna 3×/4× and USDC . For professionals: invoicing excluding VAT , deposits , leasing options via partners (subject to acceptance).
Maintenance & upkeep: what is planned over time
Each product comes with a clear maintenance guide . We stock critical parts and keep a history by serial number. For professional sites: maintenance contracts and scheduled visits.
Silence & Integration: Are Your Products Suitable for Premium Venues?
We prioritize stable mechanics , insulation and discreet motorization . For balneotherapy/spas: consistent tank and hydraulic insulation. We provide noise level benchmarks when available.
Returns & difficult access: how do you proceed?
Our T&Cs specify the return conditions (condition, deadlines). For complex accesses: photo/video identification , validation of dimensions and, if necessary, specialized handling on estimate.
A specific need?
Our experts design a tailor-made installation and usage process (B2C & B2B) within 24 hours.